All orders are processed within 3–5 business days after payment is confirmed. You will receive an order confirmation email once your order is placed.

Once your order has shipped, the estimated delivery time is 28–35 business days. We ship from China to the United States via ocean freight with door-to-door delivery.

For full details, please visit our Shipping Policy.

We currently ship to the United States only. We are unable to process orders with shipping addresses outside the United States at this time.

Free shipping on orders of $299 USD or above. Orders below $299 USD are charged a flat rate of $49 USD. Shipping costs are shown at checkout before payment is finalized.

For more information, please visit our Shipping Policy.

No. No additional taxes or duties will be charged. The price you see at checkout is the total amount you will pay — we handle all import-related costs on our end.

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. You can also track your order directly on our Track Your Order page.

Please note that tracking information may take 3–5 business days to update after shipment. If you have not received tracking information within 7 business days of your order confirmation, please contact us at info@craftsmenlamp.com.

Yes. We accept returns within 30 days of delivery, provided the item is unused, with all original tags attached, and in its original packaging. A receipt or proof of purchase is required.

For full return terms, please visit our Refund Policy.

The following items are non-returnable:

• Perishable goods
• Custom or personalized products
• Personal care goods
• Hazardous materials
• Sale items
• Gift cards

For the complete list, please refer to our Refund Policy.

Email us at info@craftsmenlamp.com with your order number and reason for the return. Our team will review your request and, if approved, provide return instructions.

Please do not send items back without an approved return request. For the full process, please visit our Refund Policy.

Our error or quality issue: We cover return shipping and issue a full refund.

Personal reasons (e.g., changed mind): The buyer is responsible for return shipping costs, and a 10% restocking fee applies.

For full details, please visit our Refund Policy.

Once your returned item is received and inspected, a refund will be issued to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund.

We accept:

• Visa, Mastercard, American Express, Discover
• PayPal
• Google Pay & Apple Pay

All prices are listed in USD. Your payment is processed securely through Shopify Payments.

Yes. Our website uses SSL encryption (HTTPS) and checkout is processed through Shopify's PCI-compliant payment infrastructure. We do not store your full card details on our servers.

Craftsmen Lamp offers a curated selection of lamps and lighting products designed for home and lifestyle use. For detailed specifications — including dimensions, wattage, and materials — please refer to each individual product page.

Yes. All lamps sold in our store are designed for use in the United States and are compatible with standard US voltage (110V–120V, 60Hz). They come with a standard US plug (Type A/B) and require no adapter.

For specific voltage and wattage information, please check the individual product page.

Bulb inclusion varies by product. Please check the product description on each listing to confirm whether a bulb is included. If not specified, the lamp does not include a bulb, and the recommended bulb type will be listed in the product details.

Required bulb type, base socket (e.g., E26, E12), and maximum wattage are listed on each product page. We recommend using LED bulbs for energy efficiency and longer life. Please do not exceed the maximum wattage specified to avoid damage or safety hazards.

Most of our table lamps, floor lamps, and desk lamps require minimal assembly and come with an instruction guide inside the package. Ceiling fixtures or pendant lights requiring hardwiring should be installed by a qualified electrician. Specific assembly requirements are noted on the product page.

Safety certification information (UL, ETL, or equivalent) is listed on individual product pages where applicable. If you have specific compliance questions about a product, please reach out to us at info@craftsmenlamp.com before purchasing.

We're sorry to hear that. Please take photos of the damaged item and packaging upon arrival and email them to us at info@craftsmenlamp.com with your order number. We will arrange a replacement or full refund at no additional cost to you.

You can reach us by:

• Email: info@craftsmenlamp.com
• Phone: +86 139 2335 9095
• Business Hours: Monday – Saturday 9:00 AM – 6:00 PM  |  Sunday 10:00 AM – 6:00 PM (GMT+8)

For all contact options, visit our Contact Us page.

We typically respond within 24–48 hours during business hours. Emails received on weekends or public holidays will be replied to on the next business day.