Matsusu Accentlamp Vloerlamp

Shipping Policy

Thank you for shopping with Craftsmen Lamp. We are committed to delivering your order safely and transparently. Please read the following shipping information carefully before placing your order.

Order Processing Time

All orders are processed within 3–5 business days after payment is successfully confirmed. Orders are not processed on weekends or U.S. federal holidays.

Once your order is placed, you will receive an order confirmation email. Once your order ships, you will receive a separate shipping notification email containing your tracking number and instructions.

⚠️ Note: Orders placed after business hours or on non-business days will begin processing on the next available business day.

Shipping Destination

We currently ship to the United States only. Orders with shipping addresses outside of the United States cannot be accepted or processed at this time.

Shipping Method & Estimated Delivery Time

All orders are shipped from China to the United States via international ocean freight, with full customs clearance and door-to-door delivery to your provided address.

Delivery times are estimates and may vary due to customs processing, carrier schedules, or other factors beyond our control. We appreciate your patience.

⚠️ Peak Season Notice: During major holidays (e.g., Thanksgiving, Christmas, Chinese New Year), both processing and delivery times may be extended. We recommend placing your order early during these periods.

Shipping Rates

Shipping costs are calculated and displayed at checkout before payment is finalized. All prices are in USD (US Dollar).

Taxes & Import Duties

No additional taxes or import duties will be charged to you. The total amount shown at checkout is the final amount you will pay — no hidden fees.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. You can use this number to monitor your shipment's progress on our Track Your Order page.

Please note that tracking information may take 3–5 business days after dispatch before it becomes active and visible in the tracking system.

If you have not received your tracking information within 7 business days of your order confirmation, please contact us.

Incorrect Address & Delivery Failure

Please ensure your shipping address is complete and accurate at the time of purchase. Craftsmen Lamp is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer.

If a package is returned to us due to an address error, we will contact you to arrange re-shipment. Additional shipping charges may apply.

Damaged or Lost Packages

If your order arrives damaged, please:

1. Take photos of the package and the damaged item(s) immediately upon receipt.
2. Contact us at info@craftsmenlamp.com within 7 days of delivery with your order number and photos.

If your package appears to be lost in transit (no delivery update for an extended period), please contact us and we will investigate and assist you promptly.

Returns & Exchanges

For information about returns, exchanges, and refunds, please refer to our Refund Policy.

Contact Us

If you have any questions about your shipment, please don't hesitate to reach out:

• 📧 Email: info@craftsmenlamp.com
• For full contact details and business hours, visit our Contact Us page.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with all original tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at info@craftsmenlamp.com with your order number and reason for return. If your return request is approved, we'll provide you with a return shipping label and detailed instructions on how and where to send your package.

Please send approved returns to:
RM 212, Floor 2, Block F, Mai Tak Industrial Building, Kwun Tong, Kowloon, Hong Kong SAR, China

Items sent back to us without first requesting and receiving an approved return will not be accepted.

You can always contact us for any return questions at info@craftsmenlamp.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right. In cases where the return is due to our error or a product quality issue, we will cover the return shipping cost and issue a full refund.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Return Shipping Costs
Return shipping costs depend on the reason for the return:

If the return is due to our error or a product quality issue (wrong item sent, defective product), we will cover the return shipping cost and issue a full refund with no additional fees.

If the return is for personal reasons (changed mind, ordered the wrong item, etc.), the buyer is responsible for the return shipping cost, and a 10% restocking fee will be deducted from the refund.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@craftsmenlamp.com.