Sereno Floor-mounted Lamp Floor Lamp

Updated June 18, 2025

Our Shipping Commitment

- Origin: All orders ship from our facilities in China  

- Standard Delivery:  

from order to shipment

  • USA: 4–6 weeks  

  • Canada: 4–6 weeks  

  • Europe: 8-10 weeks  

  • Australia: 25-50 days (Standard) / 5-20 days (Express)  

- Custom orders may require up to 12 weeks  

- We proactively notify you of significant delivery changes

Important Policies

Address Accuracy  

- Kindly verify your shipping address during checkout  

- Address modifications may incur carrier fees (billed at cost)  

- Unsuccessful deliveries due to incorrect addresses may involve reshipping fees  

Package Concerns  

- If tracking shows "delivered" but item is missing:  

  1. Check with neighbors/reception  

  2. Contact local carrier within 7 days for tracing, how to contact? click me

- We gladly replace lost or damaged items at our expense  

- Redelivery requests may involve service fees  

Key Reminders  

- 90-day delivery guarantee: Unfulfilled orders will be

a) We’ll alert you;

b) Cancel your order;

c) Refund you.

- Date-specific deliveries cannot be guaranteed  

- Refunds require return of undelivered items  

Regional Services

Service available to 40+ countries including United Kingdom, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Turkey, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia , Cambodia, Hong Kong, Israel, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Philippines, Pakistan, Vietnam, Cambodia, India.

Shipping Exclusions  

We cannot ship to:  

- All African CountriesAll South American Countries.& certain countries (Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Georgia, India, Iraq, Jordan, Kuwait, Nepal, Oman, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Yemen, American Samoa, Cook Islands, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia, Herzegovina, Montenegro, Serbia, San Marino, etc.)  

If you are in the above countries, you still want to buy commodity.

Please contact our customer service: service@bacadolo.com, and ask for shipping rate to your specific country.

Shipping Excellence

- Complimentary Shipping worldwide  

- Import Duties: Customer responsibility where applicable  

- Express Options: Available at additional cost (contact for quote)  

Support Channels

For personalized assistance:  

✉️ service@bacadolo.com  

 +86 152 2089 6650 (Jessica via WhatsApp)  

Return address provided upon pre-approved returns

60-Day Satisfaction Guarantee

We stand behind our products. If you're unsatisfied, you may return unused items in original packaging with tags and receipt within 60 days.

Easy Returns:

   Quality Issues: Free returns for damaged/defective items
   Change of Mind: Customer pays return shipping
   Start Your Return: Email service@bacadolo.com for location-specific instructions

Return Requirements:

- Unused condition with original packaging/tags
- Proof of purchase required
- Pre-approval mandatory (unapproved returns cannot be accepted)

Return Shipping:

- Free for quality/damage issues
- Customer responsibility for preference-based returns
- We provide prepaid labels for approved warranty returns

Non-Returnable Items:

- Customized products
- Orders >$5,000
- Items beyond 60 days
- Products damaged after delivery
- Clearly discounted final-sale items  
(70% restocking fee may apply for ineligible returns)

Refund Processing:

- Approved refunds issued within 7-14 business days
- Credit appears on original payment method
- Original shipping costs non-refundable

EU Customers:

- 14-day cancellation right (same return conditions apply)

Order Cancellations:

- Available within 4 hours of order confirmation only

Need Help?

Contact our global support team:
service@bacadolo.com  
WhatsApp: +86 152 2089 6650 (Jessica)  

Return Address (Pre-approval Required):  
Jessica, Room A03, 1308 No. 29 Huanshi Avenue  
Nansha District, Guangzhou, China