Customer Service BACADOLO
Free shipping on All Orders. No Minimum Purchase





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Free standard shipping on orders over $99
Updated June 18, 2025
Our Shipping Commitment
- Origin: All orders ship from our facilities in China
- Standard Delivery:
from order to shipment
• USA: 4–6 weeks
• Canada: 4–6 weeks
• Europe: 8-10 weeks
• Australia: 25-50 days (Standard) / 5-20 days (Express)
- Custom orders may require up to 12 weeks
- We proactively notify you of significant delivery changes
Important Policies
Address Accuracy
- Kindly verify your shipping address during checkout
- Address modifications may incur carrier fees (billed at cost)
- Unsuccessful deliveries due to incorrect addresses may involve reshipping fees
Package Concerns
- If tracking shows "delivered" but item is missing:
1. Check with neighbors/reception
2. Contact local carrier within 7 days for tracing, how to contact? click me

- We gladly replace lost or damaged items at our expense
- Redelivery requests may involve service fees
Key Reminders
- 90-day delivery guarantee: Unfulfilled orders will be
a) We’ll alert you;
b) Cancel your order;
c) Refund you.
- Date-specific deliveries cannot be guaranteed
- Refunds require return of undelivered items
Regional Services
|
Region |
Shipping Method |
Delivery Time |
Duties |
|
USA/Canada |
UPS |
20-40 days |
None |
|
Europe |
Royal Mail or UPS |
28-60 days |
Varies by country |
|
Australia |
China Post or EMS |
5-50 days |
Varies |
|
Middle East |
Special Line |
10-35 days |
Varies |
Service available to 40+ countries including United Kingdom, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Turkey, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia , Cambodia, Hong Kong, Israel, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Philippines, Pakistan, Vietnam, Cambodia, India.
Shipping Exclusions
We cannot ship to:
- All African CountriesAll South American Countries.& certain countries (Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Georgia, India, Iraq, Jordan, Kuwait, Nepal, Oman, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Yemen, American Samoa, Cook Islands, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia, Herzegovina, Montenegro, Serbia, San Marino, etc.)
If you are in the above countries, you still want to buy commodity.
Please contact our customer service: service@bacadolo.com, and ask for shipping rate to your specific country.
Shipping Excellence
- Complimentary Shipping worldwide
- Import Duties: Customer responsibility where applicable
- Express Options: Available at additional cost (contact for quote)
Support Channels
For personalized assistance:
✉️ service@bacadolo.com
+86 152 2089 6650 (Jessica via WhatsApp)
Return address provided upon pre-approved returns
We stand behind our products. If you're unsatisfied, you may return unused items in original packaging with tags and receipt within 60 days.
Quality Issues: Free returns for damaged/defective items
Change of Mind: Customer pays return shipping
Start Your Return: Email service@bacadolo.com for location-specific instructions
- Unused condition with original packaging/tags
- Proof of purchase required
- Pre-approval mandatory (unapproved returns cannot be accepted)
- Free for quality/damage issues
- Customer responsibility for preference-based returns
- We provide prepaid labels for approved warranty returns
- Customized products
- Orders >$5,000
- Items beyond 60 days
- Products damaged after delivery
- Clearly discounted final-sale items
(70% restocking fee may apply for ineligible returns)
- Approved refunds issued within 7-14 business days
- Credit appears on original payment method
- Original shipping costs non-refundable
- 14-day cancellation right (same return conditions apply)
- Available within 4 hours of order confirmation only
Contact our global support team:
service@bacadolo.com
WhatsApp: +86 152 2089 6650 (Jessica)
Return Address (Pre-approval Required):
Jessica, Room A03, 1308 No. 29 Huanshi Avenue
Nansha District, Guangzhou, China
Experience the luxurious style and exquisite design of the Gingko Chandelier Z. Handcrafted porcelain leaves and metal body create a mesmerizing light sculpture. bringing warmth and well-being to any space. With its natural and dynamic energy. it's not just a light but a captivating artwork.
A diverse range of lamp body colors. including nickel. chrome. white. copper. gold. and black. is available. Should you require a customized color to meet your specific preferences. feel free to reach out to our dedicated support team for assistance.
If you need a custom nickel or white lamp body. we offer white ceramic leaves. The white leaves are designed to be installed without screws.
Notes*: Nickel. Chrome can be customized. if required. you can contact our Team.

Note*:This product is tailor-made to your specifications. Due to its larger dimensions. standard carriers like UPS or FedEx cannot handle its shipment. Instead. we will utilize freight trucking services to ensure safe delivery to your destination. Please be informed that the shipping duration is estimated to be around 40-50 days. Given this extended delivery time. we advise you to thoroughly consider this factor before finalizing your purchase.
If you have any questions about our products. please contact us and we will reply to you within 24 hours.
We have an accessories package for this lighting fixture:

The same series of products. click on the picture to learn more >>>
Product Size
Size: L 80cm x W 45cm / L 31.5″ x W 17..7″ (The fixture uses 4*G9 bulbs)
Size: L 100cm x W 40cm / L 39.4″ x W 19.7″ (The fixture uses 5*G9 bulbs)
Size: L 120cm x W 50cm / L 47.2″ x W 11.8″ (The fixture uses 6*G9 bulbs)
Size: L 150cm x W 60cm / L 59.1″ x W 23.6″ (The fixture uses 10*G9 bulbs)
Size: L 150cm x W 55cm / L 59.1″ x W 21.7″ (The fixture uses 10*G9 bulbs)
Size: Dia 60cm x H 150cm / ∅ 23.6″ x H 59.1″ (The fixture uses 10*G9 bulbs)
Size: Dia 70cm x H 200cm / ∅ 27.6″ x H 78.7″ (The fixture uses 16*G9 bulbs)
Size: Dia 70cm x H 300cm / ∅ 27.6″ x H 118.1″ (The fixture uses 28*G9 bulbs)
Size: L 200cm x W 70cm / L 78.7″ x W 27.6″ (The fixture uses 16*G9 bulbs)
Size: L 250cm x W 60cm / L 98.4″ x W 23.6″ (The fixture uses 24*G9 bulbs)
Size: L 300cm x W 70cm / L 118.1″ x W 27.6″ (The fixture uses 28*G9 bulbs)
Size: L 150cm x W 70cm / L 23.6″ x W 15.7″ (The fixture uses 10*G9 bulbs)
Details
Materials: Metal. Ceramics.
Light source: LED bulb or Edison bulb.
Light source base type: G9 (EU. AU) and E12 (US. CA).
Voltage: AC 110-240V.
Body Finishes: Gold.
Shade Finish: White.
Moisture resistance: IP 20 Damp-rated. It is generally suitable for indoor use where it can't be exposed to moisture.
Environment: Indoor
Wiring: Hardwired.
Control: Compatible with common wall switch (not included).
59″ Adjustable hanging height cable. Can be extended upon request.
Certification: UL. ETL and CE. SAA listed.
How To Replace The Lamp Holder?
Download Support
We stand behind our products. If you're unsatisfied, you may return unused items in original packaging with tags and receipt within 60 days.
Quality Issues: Free returns for damaged/defective items
Change of Mind: Customer pays return shipping
Start Your Return: Email service@bacadolo.com for location-specific instructions
- Unused condition with original packaging/tags
- Proof of purchase required
- Pre-approval mandatory (unapproved returns cannot be accepted)
- Free for quality/damage issues
- Customer responsibility for preference-based returns
- We provide prepaid labels for approved warranty returns
- Customized products
- Orders >$5,000
- Items beyond 60 days
- Products damaged after delivery
- Clearly discounted final-sale items
(70% restocking fee may apply for ineligible returns)
- Approved refunds issued within 7-14 business days
- Credit appears on original payment method
- Original shipping costs non-refundable
- 14-day cancellation right (same return conditions apply)
- Available within 4 hours of order confirmation only
Contact our global support team:
service@bacadolo.com
WhatsApp: +86 152 2089 6650 (Jessica)
Return Address (Pre-approval Required):
Jessica, Room A03, 1308 No. 29 Huanshi Avenue
Nansha District, Guangzhou, China
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